ManageEngine, makers of a globally renowned suite of cost effective
network, systems, applications and security management software
solutions, today announced the general availability of ManageEngine
Infrastructure Management Solution (IMS), a comprehensive management
platform for Managed Service Providers (MSPs).
ManageEngine IMS is an integrated suite of network, systems and
applications management software providing the capability to monitor
heterogeneous computer environments, including networking gear; Windows,
Linux and other UNIX platforms; application servers; LAN and WAN
segments; ERP systems; databases; mail servers; Java transactions; and
other web-based services. ManageEngine IMS offers a unified console and
customer-centric views, supporting service level agreements (SLAs),
enterprise-wide. The management platform provides complete visibility
into each component and key insights to identify, isolate and
troubleshoot specific problems, whether they originate in the network,
servers, applications or any other part of the IT infrastructure. MSPs
can see customer or site specific drill-down views and reports of their
entire IT assets.
ManageEngine IMS, being a multi-tenant solution, enables MSPs to monitor
multiple customers’ IT infrastructure with a single technology platform,
lowering the cost of tools and operations. The solution proactively
monitors all key performance metrics and associated SLAs and represents
them in intuitive Business Dashboards. ManageEngine IMS also includes an
integrated ITIL-ready Service Desk, which includes automated trouble
ticketing, incident management, problem management, change management, a
knowledge base, and more, reducing the complexity of workflows in
production and making it easier for MSPs to run effective service
operations.
ManageEngine IMS allows the MSP to create role-based ‘end-user accounts’
to view their own IT assets and the associated metrics and SLA status in
real-time. This transparency of information enhances the trust in the
relationship between the MSP and their end customer and thus strengthens
it.
Traditionally, MSPs used either a mix-and-match collection of point
products (open source or homegrown) or expensive end-to-end monitoring
tools from high cost vendors. ManageEngine IMS offers a viable
alternative by providing an integrated end-to-end monitoring platform
that can monitor the health, availability and performance of today’s
heterogeneous computing environments, at an affordable price.
"Managed Services is a very competitive market and there is a real need
for a monitoring tool that can lower the cost of licensing, operations
and maintenance,” said Sridhar Iyengar, vice president of Global
Solutions, ManageEngine. “ManageEngine IMS addresses this crucial need
required to sustain a profitable Managed Services business. Our breadth
of product portfolio in the IT Infrastructure Management space enabled
us to react quickly to this growing market need and launch this new
offering. We understand that the MSP’s goal is to offer comprehensive
management of the IT infrastructure, keeping costs low and offering high
quality SLAs. ManageEngine IMS is aimed at enabling the MSP to deliver
superior value and increase customer satisfaction.”
Availability
ManageEngine IMS is available immediately for download from the
ManageEngine website. A fully functional 30-day free trial is offered in
addition to free technical support during evaluation. For more
information, please visit http://www.manageengine.com/ims
and contact ims-eval@manageengine.com.
About ManageEngine
ManageEngine is the leader in low–cost enterprise IT management
software. The ManageEngine suite offers enterprise IT management
solutions including Network Management, HelpDesk & ITIL, Bandwidth
Monitoring, Application Management, Desktop Management, Security
Management, Password Management, Active Directory reporting, and a
Managed Services platform. ManageEngine products are easy to install,
setup and use and offer extensive support, consultation, and training.
More than 36,000 organizations from different verticals, industries, and
sizes use ManageEngine to take care of their IT management needs cost
effectively. ManageEngine is a division of ZOHO Corporation. For more
information, please visit www.manageengine.com.
Weber Shandwick, for ManageEngine
Greg Wise, +1-512–794–4716
gwise@webershandwick.com
or
ManageEngine
Ashish
Kuriakose, +91-44-22431115, ext. 5719
ashish@manageengine.com